Terms of Use

Last updated: 15 April 2024

These terms govern your use of the verdrym-escape.com website and any services provided by verdrym-escape Ltd. By using our website or engaging our services, you agree to these terms. Please read them carefully.

About Us

verdrym-escape Ltd is a company registered in England and Wales (Company Number: 09847362) with its registered office at 47 Clerkenwell Road, London EC1M 5RS. References to "we", "us", or "our" mean verdrym-escape Ltd.

Use of Website

Our website is provided for informational purposes and to enable access to our services. You may use this website for lawful purposes only. You must not:

• Use the site in any way that breaches applicable laws or regulations
• Use the site to transmit unsolicited commercial communications
• Attempt to gain unauthorised access to our systems or data
• Use automated tools to scrape or extract content without permission
• Interfere with or disrupt the site's operation or security
• Impersonate any person or misrepresent your identity

Our Services

verdrym-escape provides contractor selection and project support services for UK homeowners. Our services include contractor searches, quote comparisons, contract reviews, project monitoring, and dispute resolution support.

Service Agreements

Specific services are provided under separate service agreements that outline scope, fees, and terms particular to each engagement. These Terms of Use apply generally to all interactions with us, while individual service agreements govern specific engagements.

Nature of Our Services

We provide information, recommendations, and support services. We do not provide construction, renovation, or building services directly. The contractors we recommend are independent businesses, not our employees or agents.

Contractor Recommendations

When we recommend contractors, we have verified certain credentials and conducted background checks based on information available to us at the time. However:

• We do not guarantee the future performance of any contractor
• The final decision to engage a contractor remains entirely with you
• Contractual relationships are between you and the contractor, not involving us as a party
• We are not responsible for work quality, delays, or other issues arising from contractor performance

Our dispute resolution support assists in addressing issues but does not guarantee outcomes or make us liable for contractor conduct.

Fees and Payment

Our service fees are set out on our Services page and in individual service agreements. Unless otherwise stated:

• Fees are quoted in pounds sterling and inclusive of VAT where applicable
• Payment is due as specified in your service agreement
• Late payments may incur interest at 4% above the Bank of England base rate
• Fees are generally non-refundable once work has commenced

Refund requests for uncompleted work will be considered on a case-by-case basis.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is owned by verdrym-escape Ltd or our content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may view, download, and print content for your personal, non-commercial use. You may not reproduce, distribute, modify, or create derivative works from our content without written permission.

Information Accuracy

We make reasonable efforts to ensure information on our website is accurate and current. However, we do not warrant that all information is complete, accurate, or up to date. Website content is provided for general information and does not constitute professional advice.

Market rates, contractor availability, and other information may change. Always verify current details during your service engagement.

Limitation of Liability

To the maximum extent permitted by law:

• We exclude all implied warranties, conditions, and representations
• We are not liable for any indirect, consequential, special, or punitive damages
• Our total liability for any claim arising from our services is limited to the fees you paid for the specific service giving rise to the claim
• We are not liable for any loss arising from contractor performance or conduct

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Your Responsibilities

When using our services, you agree to:

• Provide accurate and complete information about your project
• Respond to communications in a timely manner
• Make your own assessment of contractors before engaging them
• Read and understand contracts before signing
• Pay fees as agreed in your service agreement
• Notify us promptly of any concerns or issues

Confidentiality

We treat project information and personal details as confidential and handle them in accordance with our Privacy Policy. Information may be shared with contractors as necessary to provide our services, with your awareness.

If you share confidential information about contractors or other third parties with us, you confirm you have the right to do so.

Complaints

If you are dissatisfied with our services, please contact us at [email protected]. We take complaints seriously and will investigate and respond within 14 days. If we cannot resolve your complaint satisfactorily, you may refer the matter to the Property Ombudsman or seek legal advice.

Termination

Either party may terminate a service engagement with written notice. Upon termination:

• You must pay for all services provided up to the termination date
• We will deliver any completed work products
• Confidentiality obligations continue to apply

We reserve the right to terminate services immediately if you breach these terms or engage in conduct that is fraudulent, illegal, or harmful to our business.

Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience and do not signify endorsement. We are not responsible for the content or practices of linked websites.

Changes to Terms

We may update these terms from time to time. Material changes will be posted on this page with an updated revision date. Continued use of our website or services after changes constitutes acceptance of the updated terms.

Severability

If any provision of these terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any service agreements, constitute the entire agreement between you and verdrym-escape Ltd regarding your use of our website and services.

Governing Law

These terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact

For questions about these terms:

verdrym-escape Ltd
47 Clerkenwell Road
London EC1M 5RS
[email protected]