Privacy Policy
Last updated: 15 April 2024
verdrym-escape Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This policy explains how we collect and process personal data when you use our website or services.
Who We Are
verdrym-escape Ltd is a company registered in England and Wales (Company Number: 09847362) with its registered office at 47 Clerkenwell Road, London EC1M 5RS. We act as the data controller for personal information collected through our website and services.
For questions about this policy or your personal data, contact us at [email protected].
Information We Collect
We may collect the following categories of personal information:
Information You Provide
- Name and contact details (email address, postal address)
- Project information (property address, renovation details, budget ranges)
- Communication records (emails, meeting notes)
- Payment information (processed securely through third-party providers)
Information Collected Automatically
- Technical data (IP address, browser type, operating system)
- Usage data (pages visited, time spent on site, referral source)
- Cookie data (as described in our Cookies Policy)
How We Use Your Information
We process personal data for the following purposes:
- Providing our contractor selection and consultation services
- Communicating with you about enquiries and ongoing projects
- Matching you with appropriate contractors from our network
- Processing payments for our services
- Improving our website and service offerings
- Complying with legal and regulatory obligations
- Preventing fraud and ensuring security
Legal Basis for Processing
We rely on the following legal grounds under UK GDPR:
- Contract: Processing necessary to provide services you have requested
- Legitimate interests: Improving our services, marketing to existing clients, protecting our business
- Legal obligation: Compliance with legal requirements including tax and accounting
- Consent: Where you have given specific permission, such as for marketing communications
Information Sharing
We may share your information with:
- Contractors: Vetted professionals in our network, only to the extent necessary for your project
- Service providers: Companies that help us operate (hosting, payment processing, email services)
- Professional advisers: Lawyers, accountants, and insurers as needed
- Authorities: When required by law or to protect our legal rights
We do not sell your personal information to third parties.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which it was collected:
- Client records: 7 years from end of business relationship (for legal and tax compliance)
- Enquiry data (non-clients): 2 years from last contact
- Website analytics: 26 months
- Marketing preferences: Until you withdraw consent
Your Rights
Under data protection law, you have rights including:
- Access: Request a copy of your personal data
- Rectification: Ask us to correct inaccurate information
- Erasure: Request deletion of your data in certain circumstances
- Restriction: Ask us to limit how we use your data
- Portability: Receive your data in a portable format
- Objection: Object to processing based on legitimate interests
- Withdraw consent: Where processing is based on consent
To exercise these rights, contact [email protected]. We will respond within one month.
Data Security
We implement appropriate technical and organisational measures to protect personal data, including:
- Encryption of data in transit and at rest
- Access controls and authentication requirements
- Regular security assessments
- Staff training on data protection
International Transfers
Your data is primarily stored within the United Kingdom and European Economic Area. Where transfers outside these regions occur (such as through cloud service providers), we ensure appropriate safeguards are in place.
Complaints
If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to This Policy
We may update this policy periodically. Material changes will be communicated through our website. The date at the top indicates when this policy was last revised.
Contact
For privacy-related enquiries:
verdrym-escape Ltd
47 Clerkenwell Road
London EC1M 5RS
[email protected]